Houseperson

About Company:

Embergrove Hospitality is an independent, nimble, and gritty hospitality management company that proudly oversees 12 distinctive hotel locations, along with several bars and restaurants across the Midwest. Rooted in genuine, from-the-heart hospitality, the Embergrove team blends ingenuity, transparency, and hard work to deliver memorable guest experiences and strong business results.

With deep Midwestern roots and a hands-on approach, Embergrove manages every property with an entrepreneurial spirit—combining creative strategy, disciplined revenue management, and in-house marketing expertise. From boutique hotels to full-service properties, each location reflects Embergrove’s belief that exceptional hospitality starts with authentic people, thoughtful service, and relentless dedication to excellence.

About the Role:

The Houseperson at Honey Creek Resort plays a vital role in maintaining the cleanliness, organization, and overall presentation of the resort’s guest areas and back-of-house spaces. This position ensures that all public and service areas are kept in pristine condition to provide an exceptional guest experience. The Houseperson supports the housekeeping team by transporting linens, supplies, and trash, as well as assisting with room turnovers when necessary. Attention to detail and a proactive approach are essential to uphold the resort’s high standards of cleanliness and hospitality. Ultimately, this role contributes significantly to guest satisfaction and the smooth operation of the resort’s daily activities.

Minimum Qualifications:

• High school diploma or equivalent.
• Ability to lift and carry heavy items safely and repeatedly throughout the workday.
• Basic understanding of cleaning and sanitation procedures.
• Strong work ethic with reliability and punctuality.
• Ability to follow instructions and work collaboratively within a team environment.

Preferred Qualifications:

• Previous experience in housekeeping or hospitality support roles.
• Familiarity with resort or hotel operations and guest service standards.
• Knowledge of safety and sanitation regulations applicable to hospitality settings.
• Ability to operate cleaning equipment and carts efficiently.
• Good communication skills to coordinate effectively with team members and supervisors.

Responsibilities:

• Transport linens, towels, and cleaning supplies to and from guest rooms and housekeeping areas efficiently.
• Maintain cleanliness and orderliness in public spaces, corridors, and service areas throughout the resort.
• Assist housekeeping staff with room turnovers by removing trash, replenishing supplies, and ensuring rooms are guest-ready.
• Respond promptly to requests from housekeeping and maintenance teams to support operational needs.
• Ensure proper disposal of waste and recycling materials in compliance with resort policies and environmental standards.

Skills:

The Houseperson utilizes physical stamina and organizational skills daily to manage the transportation of linens and supplies, ensuring timely support for housekeeping operations. Attention to detail is critical when maintaining cleanliness in public and service areas, directly impacting guest satisfaction. Effective communication skills enable the Houseperson to coordinate with team members and respond promptly to requests, fostering a collaborative work environment. Knowledge of sanitation and safety procedures ensures compliance with health standards and promotes a safe workplace. Additionally, problem-solving skills help the Houseperson address unexpected challenges efficiently, contributing to the smooth functioning of resort services.

We value our team members and offer competitive pay along with benefits for eligible employees, including:

• 401(k) retirement savings plan
• Paid time off
• Employee discounts
• Health insurance options